ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.Ĭommon mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).Īnd one of the most common is using a program installation file with a suite's serial number. Looks like I'll be boycotting Adobe products and going with CutePDF or something.Assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. How very odd, that I could buy and use this software for almost ten years, yet someone else was able to obtain and register my serial a year ago.Ī supervisor was supposed to call me back within 48 hours. I asked what happened to my original registration from 10 years ago. I called support again and got a supervisor.Īpparently, someone recently registered the product online using my serial a year ago, but I could not get details because they said it had none of my details in the account. I always use the same install, then let updates occur from the original install once it's on the system. They are in the same folder which I've had in my backup drive together.
I do have the exact same install file and code for the last 10 years, of that I am sure. you must use the suite's installation file (and you can choose to only install one program from the suite). that won't work even though photoshop is included in that suite. eg, using a cs6 suite serial number with a photoshop cs6 installation file.
Assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.
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